Our client is an important service provider in the gaming industry. The company prides itself on the family atmosphere in the offices and the individual approach to every employee. You will be able to take on tasks you enjoy and progress on the company career ladder. Your responsibilities include: Attending to customers’ needs via chat via phone and email. Provide adequate advice and solutions to customers in the recpective industry. Represent the company in all your interactions Work towards daily, weekly and monthly targets Offer 3 weeks fully paid training to prepare you for your new role Fixed salary with monthly bonus Fulltime contract Relocation Package: flight and free accommodation for 2 weeks Monthly performance bonus Medical insurance Great family atmosphere in the office Career opportunities within the company Assistance in finding accommodation etc Hard Skills Fluency in ITALIAN and English Experience in a customer-facing role, preferably via phone, email and chat Experience in the gaming industry is a plus, but not a must. Good PC Skills (usage of web-based tools and MS Office) and proficient typing skills Ability to work in shifts Soft skills Strong cultural awareness for ITALIAN market Empathetic and service-minded personality Strong interpersonal communication skills – with excellent phone conversation skills, attentive listening and superior writing skills, proficient in actively engaging with customers